FAQs

Frequently Asked Questions

32
Questions
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Categories
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Self-Help
6D
Products & Technology
01What is 6D hair extension technology?

6D hair extension technology is the most advanced cold-fusion extension method available. It uses a mechanical micro-pin connector system — called a 6D comb — to attach extension hair to natural hair without any heat, glue, or chemicals.

The '6D' refers to the six-dimensional movement of the connector, which ensures every extension lies completely flat against the scalp in any direction of hair growth.

Pro Tip: 6D technology is safe for all hair types — full installation in under 30 minutes.
02What products does FLOSCURA sell?
  • 6D Hair Extension Machine — core application tool for professionals
  • 6D Connector Combs / Rings — multiple shades, 80pcs per box
  • Nano Silicone Micro Ring Beads 3mm — for fine hair, 1000pcs per pack
  • Silicone Micro Ring Beads 5mm — standard size, 500pcs per pack
  • 6D Extension Hair Brush — purpose-built for extension care

Browse our Hair Extensions and Accessories collections.

03What is the difference between the 6D Machine and regular extension tools?

Regular extension tools apply one strand at a time and often require heat at 180°C+. The 6D Machine applies 5 connector rows simultaneously in a single squeeze — no heat at all.

Result: under 30 minutes for a full head, zero heat damage, and perfectly consistent results every time.

04What are micro ring connectors used for?

Micro ring connectors (6D combs or snap rings) attach extension hair to your natural hair using 5 micro-pins. They grip hair gently without damage, are completely reusable, and leave zero residue when removed with the proper pliers.

Pro Tip: Match the connector color to the client's wet hair color for the most invisible result.
05What is the difference between nano rings (3mm) and micro rings (5mm)?
  • Nano rings 3mm — smaller and lighter, ideal for fine or thin hair
  • Micro rings 5mm — standard size, suitable for medium to thick hair
  • Both are silicone-lined to cushion natural hair and prevent slipping

If unsure, nano rings are the safer choice for clients with fine or lightly damaged hair.

06What is the 6D Extension Hair Brush and why do I need it?

The 6D Extension Brush has flexible loop bristles that glide through extension hair without snagging on connectors — something regular brushes cannot do.

Using a regular brush can pull on connectors and loosen them. The 6D Extension Brush is an essential daily maintenance tool.

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Ordering & Payment
07How do I place an order on floscura.com?
  • Browse our collections and select your product
  • Choose size, color, or quantity and click Add to Cart
  • Go to Checkout and enter your shipping address
  • Select your payment method and complete the order
  • You will receive an order confirmation email immediately
Tip: Create an account at checkout to track all your orders and reorder faster.
08What payment methods does FLOSCURA accept?
  • Credit and Debit Cards — Visa, Mastercard, American Express
  • PayPal
  • Bank Transfer — for bulk or wholesale orders (contact us first)

All payments are processed securely through Shopify Payments. We never store your card details.

09Can I pay in USD, EUR, or GBP?

Yes. FLOSCURA supports multiple currencies for international customers. Prices display in your local currency automatically based on your location.

Currency conversion rates update in real-time. Contact us if you'd like to confirm the exact price before ordering.

10Can I get a discount for bulk or wholesale orders?

Yes — FLOSCURA welcomes wholesale and bulk orders from salon professionals, beauty academies, and resellers.

For pricing on orders of 10+ units, reach out via our Contact page and mention the products and quantities you need.

Tip: Follow us on Instagram @floscura for exclusive discount codes and seasonal promotions.
11Do you offer discount codes or promotions?
  • Follow us on Instagram: @floscura
  • Like our Facebook page: FLOSCURA
  • Subscribe to our email newsletter at checkout

Discount codes are entered in the 'Discount Code' field at checkout.

Shipping & Delivery
12Do you ship internationally?

Yes — FLOSCURA ships worldwide. Whether you are in Pakistan, the UK, USA, Australia, UAE or anywhere else, we deliver to your door.

International shipping rates are calculated automatically at checkout based on your location.

Tip: Choose Express shipping at checkout for faster delivery where available.
13How long does delivery take?
  • Pakistan major cities: 2–4 business days
  • Pakistan remote areas: 4–7 business days
  • UAE / Middle East: 5–10 business days
  • UK / Europe: 7–14 business days
  • USA / Canada: 7–14 business days
  • Australia / New Zealand: 10–18 business days

You will receive a tracking number by email once your order is dispatched.

14How do I track my order?

Once your order is dispatched, you will receive an email with your tracking number and a direct link to track your shipment in real-time.

You can also log into your account at floscura.com to view your order history and current tracking status.

If you have not received a tracking email within 3 business days, please check your spam folder or contact us.

15What are the shipping costs?

Shipping costs are calculated based on your location and order weight. The exact cost is shown at checkout before you complete payment.

FLOSCURA offers free shipping on qualifying orders — check our homepage for the current free shipping threshold.

16My order has not arrived — what should I do?
  • Check your tracking number for the latest delivery status
  • Check if a delivery attempt was made and a card was left
  • Allow 2–3 extra business days as delays can occur
  • Contact us with your order number and we will investigate immediately
Returns & Refunds
17What is FLOSCURA's return policy?
  • Items must be unused and in original packaging
  • Return request within 14 days of delivery
  • Proof of purchase (order number) required

Note: Due to hygiene reasons, used or opened hair products cannot be returned unless they are faulty.

To start a return, contact us with your order number and reason for return.

18What if I receive a damaged or incorrect item?
  • Take clear photos of the item and packaging
  • Contact us within 48 hours of delivery
  • Include your order number and photos in the message

We will arrange a replacement or full refund at no cost to you.

Tip: Photograph your package upon arrival if the outer packaging looks damaged — this speeds up any claims.
19How long does a refund take?

Once we receive your returned item, refunds are processed within 5–7 business days to your original payment method.

If you have not received your refund after 10 business days, please contact us.

20Can I exchange an item for a different size or color?

Yes — if the item is unused and in original packaging, we can arrange an exchange within 14 days of delivery.

Contact us to arrange. You may need to cover return shipping costs for exchanges.

Product Usage & Care
21How do I use the 6D Hair Extension Machine?
  • Section the natural hair horizontally at the nape using a tail comb
  • Load the extension hair into the 6D connector comb through the micro-pins
  • Position the machine at the root of the sectioned natural hair
  • Slide the loaded connector comb into the machine slot
  • Squeeze the machine handles firmly — the spring locks the connector in place
  • Move along the section applying connectors every 1–2cm
  • Repeat row by row until the desired fullness is achieved

A full head takes approximately 20–30 minutes with practice.

Tip: An operating instruction booklet is included inside your machine box.
22How do I remove 6D extensions safely?
  • Section the hair to expose the connector row
  • Position the removal pliers around the connector at its widest point
  • Squeeze firmly — the connector opens and releases the hair cleanly
  • Slide the connector down and off the natural hair
  • Gently brush with a loop brush after each row is removed

Never pull or twist extensions to remove them — this will damage natural hair.

Tip: Connectors can be fully reused — store them safely after removal for the next application.
23How do I care for my hair extensions after installation?
  • Brush twice daily with the FLOSCURA 6D Extension Brush or a loop brush
  • Wash 2–3 times per week maximum using sulfate-free shampoo
  • Apply conditioner mid-length to ends only — never on the connectors
  • Dry thoroughly before sleeping — never sleep with wet extensions
  • Sleep on a silk or satin pillowcase to reduce friction
  • Loosely braid hair before bed
  • Book a move-up appointment every 6–8 weeks
24Can I use heat tools (straighteners, curling irons) on extensions?

Yes — 6D and micro ring extensions have no restrictions on heat styling.

Always use a heat protectant spray before applying any tool above 150°C. Recommended maximum: 180°C for thick hair, 160°C for fine or colour-treated hair.

25Can I swim or exercise with 6D extensions?

Yes — 6D extensions are completely water-safe. You can swim, shower, and exercise normally.

After swimming in a pool or the sea, rinse your hair thoroughly with fresh water to prevent dryness. Always brush gently before and after swimming.

26How often do I need maintenance appointments?

As your natural hair grows, extension connectors gradually move away from the scalp. When they are 2–3cm from the root, it is time for a move-up appointment.

For most people this means a maintenance visit every 6–8 weeks. Regular maintenance is essential — leaving extensions too long puts stress on natural hair.

27How long do FLOSCURA extension connectors last?

FLOSCURA 6D connector combs are designed for professional repeated use. With proper care, each connector can be reused through multiple extension applications.

After removal, clean with a damp cloth to remove oil buildup. Replace connectors when micro-pins become bent or the casing shows visible cracks.

Replacement combs are available in packs of 80 in our Accessories collection.

Brand & Contact
28Where is FLOSCURA based?

FLOSCURA is a Pakistan-based professional hair extension brand operating online at floscura.com.

While we are based in Pakistan, we ship worldwide and serve salon professionals and consumers internationally.

29How can I contact FLOSCURA?

We aim to respond within 24–48 business hours.

Tip: For wholesale inquiries mention 'Wholesale' in your message for priority handling.
30Does FLOSCURA offer training or tutorials?

Yes — your 6D Machine comes with an Operating Instruction booklet inside the box.

We also share tutorial content on Instagram @floscura and Facebook. FLOSCURA is open to collaborating with beauty academies — contact us for more information.

31Can I become a FLOSCURA reseller or stockist?

Yes — FLOSCURA welcomes resellers, salon stockists, and distribution partners in Pakistan and internationally.

Contact us via floscura.com/pages/contact with your business name, location, products of interest, and estimated monthly volume.

32Are FLOSCURA products safe and certified?
  • The 6D Machine is built from aircraft-grade aluminum alloy and stainless steel components
  • Micro ring beads are silicone-lined and free from harmful metals — safe for all skin types

For specific certification documentation, please contact us.

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